How can we help?

The five-step path from signup to your team clocking in. Most people are productive in under an hour.

Three ways to add people: one at a time, paste a list, or upload a spreadsheet.

Drafts vs published — when your team sees the schedule, and how to undo a mistake.

How shifts get auto-offered to your team in waves, who claims them, and what to do if nobody bites.

The assistant doesn't just answer questions — it can build a schedule, send messages, create roles. What to ask, what it can do.

Add ShyftForce to your home screen so it works like a regular app — no app store needed.

How clock-in works, why it asks for your location, and what to do if it won't let you punch in.

Annual lump sum, unlimited, custom categories. What we ship by default and how to tailor it to your business.

Submit a request from your phone in 30 seconds. What happens after you submit, and how to cancel.

The decision-in-one-minute workflow, conflict handling, and bulk approval.

Black Friday, holidays, peak season — tell us when you don't want to lose people. We warn you instead of blocking.

If you publish a schedule with less than 14 days notice in NYC, Seattle, Oregon, Chicago, Philadelphia, or LA — you may owe extra. Here's what triggers it.

Federal 40-hour rule, daily-overtime states like California, and the wildly different state break requirements.

Overtime, meal breaks, rest breaks, predictive scheduling, tip credit, and minimum wage — federal default plus every state with stricter rules.

Stop copy-pasting timesheets at end-of-period. We sync to your payroll system via Finch.

Pull in sales so we can show you labor cost as a % of sales in real time — and tell you when to send someone home.

Pool types (even / by hours / role-weighted), per-employee entry, POS sync, and auto IRS Form 8027 at year-end.

QR codes around the site, scan from the app, GPS-verified — proof of patrol for your clients and insurance.

Per-employee permit tracking with auto-renewal reminders and auto-block on expiry. Required for healthcare, security, field service.

Pre-built 30-topic library aligned to OSHA's most-cited topics. Crew acknowledges before clocking in. Audit-ready PDF logs.

Upgrade, downgrade, add seats, pause for the off-season, or cancel — all from Settings → Billing. Pro-rated to the day.

Add a second password step to keep your account safe. Takes about 2 minutes with any authenticator app.

How to export everything we have about you as a single file — and what happens if you delete your account.

What to check first, common reasons it goes to spam, and how to ask us to resend it.

Usually a GPS permission issue or you're outside your clock-in zone. Quick fixes for both.

Reset it from the sign-in page — no need to email support. Here's exactly what to do.